Speed & Agility | Thur 4PM | Age 7-11

Cancellation Policy

At Aspire Academy NZ, we aim to provide a seamless and professional experience for all of our clients. This Booking and Cancellation Policy outlines our terms for scheduling and managing your sessions with us. 1. Booking Policy All sessions, whether for personal training, group classes, or athlete development programs, must be booked in advance through our booking platform, by phone, or via email. Payment must be made at the time of booking or prior to the session unless otherwise agreed. We offer a variety of payment options, including credit card, bank transfer, or cash up front. 2. Cancellation Policy We understand that plans can change. To accommodate this, we have implemented a 24-hour cancellation policy for all bookings. Notice Period: Clients must give at least 24 hours’ notice to cancel or reschedule a session without penalty. Late Cancellations: If less than 24 hours’ notice is given, the session will be charged at the full rate, and no refund will be issued. No Shows: Failure to attend a scheduled session without prior notice will also result in the session being charged in full. 3. How to Cancel or Reschedule To cancel or reschedule a booking, please contact us at least 24 hours before your scheduled session via: Email: info@aspireacademynz.com Phone: 02102679772 We will confirm your cancellation or rescheduled session once we receive your request. 4. Refunds for Cancellations Cancellations made with more than 24 hours’ notice will be eligible for a refund or rescheduling at no additional cost. No refunds will be given for cancellations made with less than 24 hours’ notice unless exceptional circumstances apply. 5. Group and Program Cancellations For group training sessions or long-term development programs, the same 24-hour cancellation policy applies to individual sessions within a program. If Aspire Academy NZ needs to cancel a group session or program, we will offer a rescheduled session or a refund. 6. Changes to Bookings and Cancellations Aspire Academy NZ reserves the right to modify this policy at any time. Any changes will be communicated via our website and will apply to all future bookings.

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